14 - Day Money Back Guarantee: You have 14 days from the date you receive the glasses to contact us for a return authorization. If you want to return your glasses please make sure you have a good reason for your request. Since we are making these lenses just for you, we are unable to sell them to someone else if you change your mind. If you decide you want a different option, we have to remake the entire pair of lenses from scratch. So in case you made a mistake during ordering, or you just don’t like the glasses, you can return them for a one-time-use 100% store credit (excluding shipping) or a 50% refund (excluding shipping) to PayPal account. Unused accessories can be returned for a 100% store credit or a 100% refund (both excluding shipping). We will replace broken frames at no charge during this 14-day warranty period. Replacement nose pads and nose pad screws for frames are offered at any time. SHIPPING CHARGES WILL NOT BE REFUNDED.
90 - Day Warranty: We will replace broken frames at no charge during this 90-day warranty period. If you feel there is a manufacturing error, return the glasses for inspection within the 90-day warranty period. If our inspection shows the glasses were made incorrectly, we will remake them for you at no charge. Defects in the anti-reflective (AR) coating and photochromic films are warrantied for 90 days from the date of receipt. This warranty does not cover normal wear and tear to the frames, lenses, or coatings. SHIPPING CHARGES WILL NOT BE REFUNDED. The warranty does not cover accidental damage such as drop, knock etc
Additionally, we will take full responsibility for DOA problems and we can remake totally free or offer a full refund
What we Promise:
All products are of high quality and every customer is sincerely treated. We listen to the voices of our customers and fully satisfy their needs by helping them overcome challenges. We allow customers to obtain the best returns with the least amount of money